Enable Customer Order Cancellation Settings in Chrome

1. Introduction

You will learn how to adjust settings and verify cancellation options to improve customer experience.

2. Open Settings Menu

Click the Settings menu to access configuration options.

3. Access Order Settings

Click Order Setting to open the order management configuration page.

4. Enable Order Cancellation

Click Allow user to cancel order to permit customers to cancel entire orders.

5. Enable Item Cancellation

Click Allow user to cancel order items to allow cancellation of individual items within orders.

6. Review Order Cancellation

Turn on to allow customers to cancel their order and display the Cancel button in their orders page.

7. Review Order Items Cancellation

Turn on to Allow user to cancel order items to cancel their order items and display the Remove Product button in their View order page.

8. Disable Item Cancellation

Turn off this option to prevent customers from canceling individual items in their orders.

9. Save Configuration Changes

Click Save to apply the changes made to the order cancellation settings.

10. Review Order Items Cancellation

When unchecked customers cannot cancel individual items and the Remove Product button will be hidden on the View Order page.

11. Disable Order Cancellation

Turn off this option to prevent customers from canceling their orders and hide the Cancel button on the Orders page.

12. Save Order Settings Changes

Click Save to confirm and store the order configuration updates.

13. Open Profile Menu

Click Profile to access user profile options and settings.

14. Access Your Orders

Open the Orders section to view all customer orders. Here you can track order status, check details, and manage processing and delivery.

15. Review Order Cancellation

Disable Allow user to cancel order to hide Cancel button from order page

You have successfully enabled settings that allow customers to cancel orders and individual order items. Verify these options in your order management system to ensure customers can manage their orders effectively.